Increase Conversions with Live Chat

Customers increasingly prefer to chat with someone online in real-time.
42% of customers prefer this option as opposed to just 23% for email and 16% for social media or forums.

How Does Live Chat Work?

Chat is facilitated through your website with a small widget, usually found in the bottom right of the screen.

Chat is a simple way to connect with your customers. It allows you to answer questions about your products or services, field leads from potential buyers, or even finalize sales.

There are two options for chat:
1. an AI bot that mimics human communication or
2. an actual person responding from the company.

The right solution for your business will depend on a number of factors, but we usually advise clients to staff the chat during business hours and use an away or AI feature at night.

Case Study

In 2018, a local HVAC company added a chat feature. They were receiving a lot of questions through phone support and email and wanted to provide clients with another alternative to connect.

Since implementing live chat, this client has increased web based conversions 200% while also answering dozens of questions from prospective clients. 

What this has shown us is chat has become an important tool to increase conversions, improve sales and solidify brand trust.

Features

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Customize chat widget

Change colours, widget size and position (bottom left or bottom right).

Display on specific pages

You don’t have to offer chat everywhere to every customer. You can choose which pages to show the chatbox.

Multiple operators

Create your team and answer questions together through one chat console!

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GDPR compliant

Secure and compatible with GDPR policies

Translate (multilingual)

All messages appearing in your chatbox can be translated directly from chat options.

E-mail notifications

If your customer starts a new chat or sends offline message, you will be notified by email.

Contact form

You can show a contact form to your visitors when there is no operator online.

Live chat is here, and it isn’t going anywhere.

Earn your customer’s trust by being available with one of our tailored chat solutions. 

Connect with us today to discuss your project

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