Increase Conversions with Live Chat
Customers increasingly prefer to chat with someone online in real-time.
42% of customers prefer this option as opposed to just 23% for email and 16% for social media or forums.
How Does Live Chat Work?
Chat is facilitated through your website with a small widget, usually found in the bottom right of the screen.
Chat is a simple way to connect with your customers. It allows you to answer questions about your products or services, field leads from potential buyers, or even finalize sales.
There are two options for chat:
1. an AI bot that mimics human communication or
2. an actual person responding from the company.
The right solution for your business will depend on a number of factors, but we usually advise clients to staff the chat during business hours and use an away or AI feature at night.
In 2018, a local HVAC company added a chat feature. They were receiving a lot of questions through phone support and email and wanted to provide clients with another alternative to connect.
Since implementing live chat, this client has increased web based conversions 200% while also answering dozens of questions from prospective clients.
What this has shown us is chat has become an important tool to increase conversions, improve sales and solidify brand trust.
Customize chat widget
Change colours, widget size and position (bottom left or bottom right).
Display on specific pages
You don’t have to offer chat everywhere to every customer. You can choose which pages to show the chatbox.
Create your team and answer questions together through one chat console!
Secure and compatible with GDPR policies
Live chat is here, and it isn’t going anywhere.
Earn your customer’s trust by being available with one of our tailored chat solutions.