Have you noticed a sudden drop in your Google review count? You’re not alone! Many businesses are experiencing a glitch where Google Business Profiles are displaying an incorrect number of reviews. While this can be alarming, the good news is that your reviews likely haven’t vanished.
What’s Going On?
This widespread issue seems to stem from a bug related to recent software updates on Google’s end. The built-in review counter isn’t accurately reflecting the actual number of reviews on many business profiles.
Key Things to Know:
- Widespread Impact: This glitch is affecting businesses across various industries and locations.
- Potential for Reversal: As it appears to be a software bug, there’s a possibility that the issue may be reversed, and the correct count restored.
- Fluctuating Counts: You might see fluctuations in your review count as Google works to resolve the problem.
What Can You Do?
- Don’t Panic: While the incorrect count can be frustrating, it’s important to remain calm. Your reviews are likely still there and visible to customers.
- Verify Your Reviews: Manually count your reviews to confirm if they are indeed missing or if it’s just a display issue with the counter.
- Report Missing Reviews: If you find that reviews are actually missing, document the details (screenshots, number of reviews lost) and contact us so we can help report the issue to Google.
- Engage with Reviews: Continue to respond to both positive and negative reviews. Our research suggests that reviews with replies are less likely to be removed.
Best Practices for Google Reviews
It’s crucial to follow Google’s review guidelines to avoid issues beyond this current glitch:
- Authenticity is Key: Never purchase reviews or incentivize customers for positive feedback. Focus on encouraging genuine reviews from satisfied customers.
- Welcome All Feedback: Don’t discourage negative reviews. Instead, address them professionally and use them as an opportunity to improve your services.
Need Help with Your Google Reviews?
If you’re concerned about your Google review count or need help managing your online reputation, contact iDIG Marketing. We can help you navigate these challenges and build a strong online presence.
